How to use Twitter as a Questions & Answers tool; An infographic

I came across this great infographic produced by the Inboxq team that explains how people use twitter to ask questions (and get responses of course) to their followers. Most of them ask for product recommendations and tech support while less 1% asks about relationships, I am a little surprised on that.

Users with more than 100 followers tend to tweet a question to everyone whereas those with less than 100 send private messages.

But who is replying? About 1 out of 10 followers reply if you have less than 100 in total and about 2 out of 10 followers reply if you have more than 100 followers in total. So, twitter followers size DOES matter but quality of followers matters as well, not that you can control it much but in general avoid accepting users who look spammy.

Do you get customer recommendations or being asked for customer support via Twitter? Let’s see where we stand compared with this infographic’s findings.